Support FAQs

What do I need to do to make sure I’m ready for ICD-10?

Click here to download the NueMD client checklist and FAQs.    Click here to view general ICD-10 transition information. And click here to view our ICD-10 readiness plan.

What are the minimum system requirements?

NueMD is platform-independant and will run on almost any modern computer, regardless of operating system.  For a detailed list of system requirements, click here

I’m having trouble logging in. What should I do?

 

If you get an Invalid User Code/Password error, check to make sure your Account Code, Username, and Password are entered correctly, then try to login again.

If you get the message again, simply click "Forgot your password?" to reset it. Make sure your Account Code, Username, and email are entered correctly, then click Submit.

A temporary password will be emailed to you. Log in with your temporary password, and NueMD will prompt you to change it.

How do I enroll a new provider?

 

First, make sure the new provider is credentialed with the payer.

If you’re a new account, follow the eClaims Enrollment steps in your Go!Flow.

If you’re an established account, please call Support. A representative will get the new provider’s details, and an EDI agent will call you to complete the process. 

Training Information

We understand your primary focus is caring for patients. That’s why we are committed to a smooth transition offering guaranteed training results built around your schedule. New clients receive up to 12 hours of one-on-one coach-led training.

Training benefits include:

  • Access to your personal transition liaison
  • Personal assistance with eClaims (EDI) enrollment from our dedicated agents
  • Guaranteed, results-driven, hands on training
  • Fast and convenient data transfer services for a smoother integration
  • Onsite assistance options

Training is split into six sessions. We can conveniently train at your office, over the Internet using a Virtual Network Connection (VNC), or on campus at our facility. To complement the hands on program, you get our highly acclaimed documentation, plus unlimited access to our user-friendly customer support site.

Training FAQs

What’s the difference between a billing provider and a rendering provider?

 

Billing providers are credentialed with payers to bill under their own name. Rendering providers are not credentialed, instead they bill under a billing provider’s name. 

What should I do if I'm unable to contact my trainer?

 

You may call the Training department at 800.401.7422 ext 3, or send an email to training@nuesoft.com.